PAR Field Services
for Five Guys

Provided exclusively for

Five_Guys_logo

PAR is Putting the Power of Restaurant
Technology to Work for You

With PAR Hardware coverage, you pay a low monthly fee per site and no additional charges for equipment when you need a replacement.  If you select a service package with Onsite Coverage, your local PAR Technician will carry replacement stock in their van to replace or repair covered equipment.

PAR-Gold-pricing

 

Offers Onsite Support for Critical components, including LAN coverage, with Advance Exchange on peripherals:

  • POS Terminals
  • Network Switch
  • LAN Coverage

Advance Exchange on peripherals:

  • Tablets
  • Cash Drawers
  • Printers
For more information and to set up a Service Contract, please reach out to:
Dan Vella dan_vella@partech.com
619-777-8201
FIELD
SERVICES
  • We have over 100 technicians with an average of 16 years’ experience to ensure on-time quality experience.
  • We provide preventative maintenance with each service call and proactively identify issues to minimize downtime in the future.
  • Need something in a hurry? Your local technician has everything you need, in stock and on hand to ensure you are up and running quickly.
ADVANCE
EXCHANGE
  • For all requests received by 3 pm EST, equipment will be shipped overnight on the same day, including Saturday delivery, where available by market.
  • Defective hardware should be returned in the same box replacements arrived in. As a courtesy, PAR schedules FedEx pickup 3 days after the arrival of the replacement equipment.
HOW DOES
IT WORK?

If you have an issue at your location and the Support team determines that your Network Switch, POS terminals or network cabling are the issue, they will dispatch a local technician to your store. Your local Tech will arrive with a fully-stocked van ready to troubleshoot the issue with the PAR support team until your issues are resolved, allowing your team to focus on your guests.

Field Service Coverage Details

If the PAR support Team determines that repair or replacement for covered devices is required, your local PAR Customer Experience Tech will be dispatched to your restaurant. Technicians are sent based on the priority schedule below:

five-guys-hardware-services-chart-2

Preventive Maintenance

PAR CET’s perform Preventive Maintenance during each visit and schedule others annually, ensuring that
cables are well-managed, terminal vents are clean and all equipment is running well. 

five-guys-pm-1

How a store looks after 5+ years of troubleshooting 

five-guys-pm-2

How a store looks when you have PAR Field Service maintaining your solution

five-guys-pm-tech

Always on Service

While Advance Exchange coverage is dependent on shipping schedules and business days, PAR Field Service runs 7 days a week, 12 hours a day so you always have someone to count on.

five-guys-pm-redemption

Faster Resolution

Onsite offers a quicker resolution, in many cases same day versus waiting on an overnight shipment.

five-guys-pm-Inventory-1

Inventory On Hand

PAR forward stocks inventory for the customer site base. This results in a First Time Fix rate of 90% - above the industry average.

Order Field Services for Five Guys today!

The Values that Drive Us

Strengthening the bond between restaurant and guest

There’s no other relationship in this industry that matters more – that’s the name of the game.

Creating technology that serves people

Real people are at the center of everything we do. Restaurants connect people, and their tech should too.

Committed to operating with speed and accountability

Focused on the future, without leaving you in the past. We hold ourselves to the standard our restaurants hold to their food and service.

Proud to do work we can believe in

Restaurants are pillars of society and deeply important to the fabric of our lives: And we take that seriously.

 

Unleash Your Potential

Schedule a product demo today.