With PAR Hardware coverage, you pay a low monthly fee per site and no additional charges for equipment when you need a replacement. If you select a service package with Onsite Coverage, your local PAR Technician will carry replacement stock in their van to replace or repair covered equipment.
Offers Onsite Support for Critical components, including LAN coverage, with Advance Exchange on peripherals:
Advance Exchange on peripherals:
If you have an issue at your location and the Support team determines that your Network Switch, POS terminals or network cabling are the issue, they will dispatch a local technician to your store. Your local Tech will arrive with a fully-stocked van ready to troubleshoot the issue with the PAR support team until your issues are resolved, allowing your team to focus on your guests.
If the PAR support Team determines that repair or replacement for covered devices is required, your local PAR Customer Experience Tech will be dispatched to your restaurant. Technicians are sent based on the priority schedule below:
PAR CET’s perform Preventive Maintenance during each visit and schedule others annually, ensuring that
cables are well-managed, terminal vents are clean and all equipment is running well.
How a store looks after 5+ years of troubleshooting
How a store looks when you have PAR Field Service maintaining your solution
While Advance Exchange coverage is dependent on shipping schedules and business days, PAR Field Service runs 7 days a week, 12 hours a day so you always have someone to count on.
Onsite offers a quicker resolution, in many cases same day versus waiting on an overnight shipment.
PAR forward stocks inventory for the customer site base. This results in a First Time Fix rate of 90% - above the industry average.
There’s no other relationship in this industry that matters more – that’s the name of the game.
Real people are at the center of everything we do. Restaurants connect people, and their tech should too.
Focused on the future, without leaving you in the past. We hold ourselves to the standard our restaurants hold to their food and service.
Restaurants are pillars of society and deeply important to the fabric of our lives: And we take that seriously.